Refund Policy

Last Updated: 29-11-2024

Thank you for shopping at  www.waniaorganicstore.com  We are committed to providing our customers with high-quality products and services. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully.

1. Returns

We offer a 5day return policy from the date of purchase. If you are not satisfied with your product, you can return it under the following conditions:

  • Eligibility for Return:

    • Items must be unused, in their original condition, and in the original packaging.
    • Certain items like if you have open essential oils or any other oil may not be eligible for return. These items will be clearly marked on the product page.
    • A receipt or proof of purchase must be provided.

  • How to Initiate a Return:

    • To start a return, please contact our customer support team at info@waniaorganicstore.com with your order number and reason for the return.
    • Once we receive your request, we will provide instructions on how to send your item back to us.
    • You are responsible for the return shipping costs unless the item is defective, damaged, or incorrectly shipped.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method.

  • Refund Processing Time: Refunds typically take 5 business days to process, depending on your bank or payment provider.
  • Partial Refunds: In some cases, only a partial refund may be granted if the product shows signs of use, is missing parts, or is returned after the 5-day return window.

Please note: We do not refund shipping costs for returns, unless the return is due to an error on our part (e.g., wrong product shipped or damaged during shipping).

3. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above. Once your return is approved, we will issue a refund for the original item, and you can place a new order for the exchange item.

If the item is defective, damaged, or if you received the wrong item, we will cover the return shipping costs and offer an exchange or full refund.

4. Damaged or Defective Items

We inspect all products before they are shipped, but sometimes items can be damaged during transit. If you receive a damaged or defective item, please contact us immediately at info@waniaorganicstore.com with the following details:

  • Your order number
  • A photo of the damaged item
  • A description of the issue

Once we receive this information, we will offer a full refund or send a replacement at no additional cost to you.

5. Cancellations

You can request to cancel your order within 1 hour of purchase. To cancel an order, please contact our customer support team at info@waniaorganicstore.com with your order number. Once your order has been processed and shipped, it can no longer be canceled.

6. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items (unless they are defective or damaged)

7. Shipping Costs

Shipping costs for returns are non-refundable unless the return is due to an error on our part (e.g., incorrect item or defective product). You are responsible for return shipping costs unless otherwise stated in this policy.

8. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account and credit card statement again. It may take some time before the refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at info@waniaorganicstore.com for assistance.

9. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

  • Email: info@waniaorganicstore.com