Frequently Ask Question (FAQ)
Welcome to our FAQ page! Here you can find answers to some of the most common questions about our products, services, and store policies. If you can't find what you're looking for, please feel free to contact us.
1. What products do you sell?
We offer a wide range of organic products, including health and beauty items, skincare, and wellness products. All of our products are made from high-quality, natural ingredients to ensure the best for your health and the environment.
2. How can I place an order?
To place an order, simply browse our website, select the items you want to purchase, and add them to your cart. Once you're ready, click on the cart icon, review your items, and proceed to checkout. You'll need to provide your shipping information and payment details before confirming your order.
3. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.
4. What payment methods do you accept?
We accept the following payment methods:
- Major credit/debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
5. Can I change or cancel my order?
We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot make changes. However, you can return items after they arrive according to our Return Policy.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. Simply visit the courier's website and enter your tracking number for real-time updates.
7. How long will it take to receive my order?
Shipping times depend on your location and the shipping method you choose. For domestic orders, delivery usually takes between 3-7 business days. International orders may take 7-14 business days. You will receive an email with tracking information once your order is shipped.
8. Do you offer gift cards?
Yes, we offer gift cards that can be used for any purchase on our website. You can purchase a gift card on our Gift Cards page.
9. What should I do if I receive a damaged or incorrect item?
We apologize if you receive a damaged or incorrect item. Please contact us immediately at info@waniaorganicstore.com with your order number and a photo of the item(s) you received. We will resolve the issue as quickly as possible.
10. How can I contact customer support?
You can reach our customer support team via email at info@waniaorganicstore.com. We aim to respond to all inquiries within 24-48 hours. Alternatively, you can fill out our Contact Form, and we will get back to you as soon as possible.
11. Do you offer returns or exchanges?
Yes, we offer returns and exchanges for items that are unused, unopened, and in their original packaging. Please refer to our Return Policy for detailed instructions on how to return or exchange items.
12. Are your products cruelty-free?
Yes! All of our products are cruelty-free, meaning they are not tested on animals. We are committed to offering ethical and sustainable products for our customers.
If you have any other questions, please don’t hesitate to contact us. We’re here to help!
Thank you for shopping with us!